Michaels Customer Satisfaction Survey is a questionnaire created by the brand ‘Michaels Stores Inc.’, a renowned retail chain based in America and Canada that specializes in arts and crafts supplies. This is an online customer satisfaction survey available at

The world of retail has evolved rapidly over the years, with numerous stores and chains emerging to meet the needs of the modern consumer, and surveys about client satisfaction are one of the most efficient tools accessible to retailers like Michaels for getting a better understanding of their customers. Through this Customer Satisfaction Survey, Michaels gives its customers a voice to say how they feel about the brand, give ratings to their overall experience during their last visit, and let their demands, preferences, and regrets (if any) be known.

As previously indicated, the goal of doing this online questionnaire is to learn more about the shopper experience. All of the recommendations and comments individuals provide in this survey will be used by the business to improve its offerings in response to consumer needs.

Moreover, as a token of appreciation, respondents who finish this questionnaire will receive a validation code for a 25% discount which may be redeemed during their subsequent in-store purchase at any Michaels outlet. Anyone can complete the survey anytime because it is available online 24/7.


About Michaels

Michaels Stores Inc. is a retail chain based in America and Canada that specializes in arts and crafts supplies. Founded in 1973 by Michael J. Dupey in Dallas, Texas, Michaels has evolved to become the largest arts and crafts retail chain in North America. The chain, with its headquarters in Irving, Texas, currently operates over 1,200 stores across the United States and Canada.

Michaels Stores Inc. offers a vast range of products, including art supplies, framing, floral, home decor, and seasonal merchandise. The company caters to a broad range of customers, from professional artists to DIY enthusiasts, and offers an extensive selection of high-quality products at competitive prices.

Michaels has also been recognized for its commitment to customer service, with knowledgeable and friendly staff that is always available to assist customers with their purchases. In addition, the company offers a range of classes and workshops that provide customers with the opportunity to learn new skills and techniques in a fun and creative environment.

Michaels Stores Inc. has also made strides in the area of sustainability, with a focus on reducing waste and promoting eco-friendly practices. The company has implemented several initiatives to reduce its carbon footprint, including the use of renewable energy sources and the adoption of sustainable packaging practices.


Rules & Guidelines: Michaels Customer Satisfaction Survey

  • To participate in the survey, one must have the purchase receipt from their last Michaels Store visit.
  • The purchase receipt has the survey invitation.
  • The discount offer expires 30 days after the date printed on the purchase receipt.
  • The offer entry method is online.
  • This survey is limited to one receipt per person.
  • The offer is limited to one free item per receipt and per visit.
  • One must have access to a computer and the internet
  • The customer must know the English/French/Spanish language.
  • A valid Michaels’ receipt with a survey invitation is a must to participate in the survey.

How to participate in Michaels Customer Satisfaction Survey?

Step 1: Michaels’ customer satisfaction survey can only be taken online.

Step 2: To participate in the survey, go to

Step 3: To take the survey in English/Spanish/French, choose your preferred language by clicking the correct hyperlink.

Step 4: Once you click on the above link, you will have to enter, in the text box provided, the 22-digit invitation code given on the receipt and click “Start” when you’re ready.

Step 5: On this page, prior to clicking “Start,” you can view and read the guidelines for completing this questionnaire, the privacy statement, and other relevant information.

Step 6: You will be presented with multiple-choice questions as soon as the survey begins. This will enable you to describe your recent visit to the brand outlet.

Step 7: Based on your experience of your most recent visit to Michaels, answer all the questions; you may select more than one option as your answer for certain questions; please read the directions carefully given.

Step 8: You are required to use the text boxes, but wherever required, they can be helpful to fill in the extra information.

Step 9: Please give your responses justly and as accurately as you can to aid the business to improve.

Step 10: Once you are done filling in the questions given in this survey, click “Finish” to submit your feedback.

Step 11: We request you to fill in your contact information like your name, phone number, and email address, at the end of the survey.

Step 12: Stating all required contact details will be helpful as it will help Michaels’ team to connect with you in case you win.

Step 13: Once you finish answering all the questions, you will get a validation code for redemption on your next visit to the Michaels store.

Step 14: The prize of the survey is a 25% off coupon at the Michaels store.


Contact Details

To help the brand address their feedback/complaints/suggestions, please call them at 1-800-MICHAELS or log on to



Michaels Stores Inc. is a leading retail chain that has established itself as a one-stop shop for arts and crafts supplies. With a commitment to customer service, a broad range of high-quality products and a focus on sustainability, Michaels has earned its place as a top retailer in the industry. Thus, Michaels is conducting this customer satisfaction survey to identify what actually works and what doesn’t from the client input it gathers. After completing this questionnaire, respondents will be receiving a validation code for a 25% discount, which may be redeemed during their subsequent visit to any Michaels outlet. So Hurry! Take part today!


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