The Wilko Customer Satisfaction Survey 2023 is a questionnaire created by Wilko, a well-known chain of retail stores located in the United Kingdom that sells household items, and homeware. Wilko is aware that happy, enthusiastic consumers are the key to a prosperous business. It is a Customer Satisfaction Survey for Wilko client base that has been made available online at

Individuals who wish to voice grievances, comments, or recommendations to Wilko are invited to participate in the customer satisfaction survey and provide feedback to the business. The business wants to learn how it can continue to enhance its services through this survey. Wilko has made this online survey publicly accessible so that customers won’t have to go out of their way to complete it.

These recommendations, opinions, and comments are utilized to identify and analyse the aspects of the customer experience that they liked and didn’t like while shopping at the retailers’ stores. This information is then used to create new product lines or additions that customers may eventually appreciate purchasing at the retailers’ stores as well as to modify or change the aspects of the customer experience that they didn’t like while shopping there.

As a sign of how much Wilko regards useful recommendations and insights, each participant will be a winner. In exchange for completing the survey on customer satisfaction, respondents have the chance to enter a monthly prize drawing for a chance to win a £100 gift card.


About Wilko 

A British high-end retail brand called Wilko Ltd., formerly known as Wilkinson Cash Stores (1930–1941) and Wilkinson Hardware Stores (1941–2014) sells household furnishings and other home goods. Wilko is a family-run business that was founded in 1930 by James Kemsey Wilkinson and the original founding families still own it today. With over 400 stores in the UK, the company has become a household name, known for its affordable and practical products for the home and garden.

Wilko believes in making its customers’ lives easier by offering a wide range of products for every room in the house, as well as for the garden. From homeware to DIY and garden supplies, they offer everything individuals need to make their house a home.

Our commitment to quality and value is reflected in the products we sell and the service we provide. Our stores are staffed by friendly and knowledgeable team members, who are always on hand to offer advice and help customers find the products they need.

The brand understands that shopping can sometimes be a chore, which is why they make it easy for customers to shop at their outlet. Whether one prefers to visit one of the brand stores or shop online, Wilko has everything one needs to get the job done quickly and efficiently.

Wilko is proud of their heritage and the role they play in communities up and down the country. The brand is committed to continuously providing great products, excellent value and unbeatable service.


Rules & Guidelines: Wilko Customer Satisfaction Survey 2023

  • To participate in the survey you must have a Receipt of your last Wlko Store visit.
  • The receipt has the survey invitation
  • The receipt is valid for 7 days
  • One purchase receipt per individual is permitted for the survey.
  • One complimentary goodie is permitted per purchase receipt and per visit for this promotion.
  • To take the survey the customer must have a recent receipt of a Wilko purchase.
  • Before entering the questionnaire, the consumer must be at least 18 years old.
  • A computer and the internet are necessities.
  • The customer must know the English language.

How to participate in the Wilko Customer Satisfaction Survey 2023?

Step 1: Wilko Customer survey can be taken online as well as by mail.

Step 2: To participate in the survey. Go to

Step 3:Once you log in the page will ask you how would you like to share the experience you had at the Wilko store, website or with their home delivery.

Step 4: Please go through all the rules and regulations of the prize draw. Once you are ready proceed further by clicking the appropriate topic to begin the survey.

Step 5: If your preferred language is English continue ahead by entering receipt details

Step 6: Once you click on the above link you would have to enter the store number, date and time from the receipt of the store visit.

Step 7: Once the survey starts you will get questions to answer, read the questions carefully and understand them well before you answer

Step 8: Based on your experience at Wilko answer all the questions.

Step 9: Please give your feedback honestly and as accurately as you can to improve the effectiveness of the survey.

Step 10: Once you fill in the survey click on “NEXT”

Step 11: You shall be entering a contest where the winner shall get prizes

Step 12: The prize is £100 Wilko Store Gift Card

Step 13: We request you to enter your contact information like your first and last name, phone number and email address and at the end of the survey

Step 14: Entering all required contact details will be helpful. It will help the Wilko team to get in touch with you in case you win the gift card as one of the lucky winners.

Step 15: Your contact details will not be used for any other purpose.

Step 16: If you do not wish to enter your contact details, please close the browser.

Step 17: Once you have answered all questions to the best of your ability along with your contact details the final page shall tell you that you have successfully entered the sweepstakes.


Contact Details

To help the brand address your feedback/complaints/suggestions, please connect with them via


Since it first entered the market more than 85 years ago, Wilko has been giving its clientele high-quality goods. Wilko goes over and beyond to assist its clients to satisfy their needs by functioning tirelessly 365 days a year. Daily, Wilko works to enhance its offerings so that its consumers can have the greatest experience imaginable. Thus, to understand what works and what does not, Wilko is organising this Customer Satisfaction Survey. Additionally, as appreciation for their time spent completing the survey, participants win a £100 Gift Card from Wilko. Rush today!


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