Big Lots Guest Experience Survey at www.biglots.com/survey

Introduction

The Big Lots Guest Experience Survey is a questionnaire created by Big Lots Inc., a discount retail chain that operates over 1,400 stores across 47 states in the United States. This is a web-based in-store customer satisfaction survey created by the brand for its shoppers and is available at www.biglots.com/survey.

The brand is conducting this guest experience survey to learn about its customers’ recent shopping experiences at one of its stores. It wants to know the status of its employees’ behaviour, store cleanliness and ambience, product and facilities and thus urges its customers to give their inputs/ complaints/ suggestions. The brand will use the data from the information shared by the customers to improve its business strategy, products and service offerings.

The company is interested in understanding what its customers’ value, find unpleasant, and what it should improve. This survey will help the company focus its assets and attempts on winning over existing shoppers and drawing potential individuals.

Moreover, individuals have the opportunity to win a $1,000 Big Lots Gift Card that can be redeemed during a future transaction from Big Lots as a token of thanks for finishing this Guest Experience survey.

About Big Lots

Big Lots Inc. aka Big Lots is a discount retail chain that operates over 1,400 stores across 47 states in the United States. The company sells a wide range of products, including furniture, clothing, household items, electronics, and groceries, at discounted prices. With its headquarters in Columbus, Ohio, Big Lots have been in business for over 50 years.

The company traces its origins back to 1967 when Sol Shenk opened the first Odd Lots store in Columbus, Ohio. The store sold closeout merchandise and overstocked items, attracting bargain hunters looking for deals. In 1983, Odd Lots was renamed Big Lots, and the company started expanding its retail footprint across the United States.

Throughout the 1990s and early 2000s, Big Lots continued to grow, acquiring other retail chains and opening new stores. The company went public in 1986 and has been listed on the New York Stock Exchange since 1991.

In the early 2000s, Big Lots underwent a major rebranding effort, adopting the new name and launching a new advertising campaign aimed at attracting more customers. The company also began focusing more on its online presence, launching a new e-commerce platform in 2008.

Today, Big Lots operates in a highly competitive retail environment, with companies like Walmart and Target also offering discounted prices on a wide range of products. To stay competitive, Big Lots has focused on providing customers with a unique shopping experience. The company has invested in store redesigns, creating a more modern and inviting shopping environment. It has also expanded its product offerings, adding more exclusive brands and increasing its selection of fresh and frozen foods.

In recent years, Big Lots has also made efforts to improve its online presence. The company has launched a mobile app and improved its e-commerce capabilities, allowing customers to shop online and pick up their orders in-store.

Rules & Guidelines: Big Lots Guest Experience Survey

To take the survey the customer must be a legal US resident.
The customer must be 18 years of age or above at the time of entry to the survey
The participant must have access to a functional computer and an internet connection.
A valid Big Lots receipt with a survey invitation is a must to participate in the survey
Entrants agree to be bound by the official guidelines and the decisions of the host and administrator by partaking in this survey prize draw.
Review everything carefully before moving forward to avoid confusion and unpleasant surprises later.
To prevent issues with the entries, be aware of the qualifying requirements and the reasons why an entry may be disqualified.
If the sweepstakes cannot proceed as planned due to events beyond the sponsor’s control, it may be cancelled, suspended, or terminated.
In the event of a dispute over the identification of an online participant, such entry shall be assumed to have been submitted by the person who is the authorised account holder of the email address utilised.
Based on the available contact details of the winner Big Lots will make many attempts to contact the winner.
If the winner doesn’t respond within seven days of the first attempt, the reward will be void.
In the event of a disagreement about the admissibility of any entries or other aspects of the contest, the company shall have the ultimate word. The decision is binding on all concerned.
Entry into the Big Lots Guest Experience Survey signifies acceptance of the terms and conditions.
If there is a breach of regulations, the business is entitled to reject any participation, disqualify participants, and withhold rewards. Big Lots is not liable for submissions that are lost or delayed as a result of technical issues.
The Data Protection Act of 1998 and other privacy regulations may allow for the collection of personal data, which will only be used for the promotion’s execution.
The laws of the United States regulate the regulations of participation.

How to participate in the Big Lots Guest Experience Survey?

To participate in the survey, the participant must have the purchase receipt of their last Big Lots Store visit.
The receipt has the survey invitation
The receipt is valid within 7 days
The survey is limited to one receipt per person
The offer is limited to one free item per receipt per visit.
Employees of Big Lots are not allowed to participate in the campaign.
Also immediate family members of Big Lots employees, spouses, children, parents, siblings and other individuals living in the household no matter what the relation are barred from entering the campaign. Also, affiliates, subsidiaries, and agencies are not allowed to participate. Also forbidden are the family and household members of these Big Lots personnel.
The first approach is to use the purchase receipt invitation. When you make a purchase at the store, check your register receipt to see if it has instructions inviting you to join the survey. Use the printed particulars to enter the survey website at http://www.biglots.com/survey and answer the questions according to your best understanding. Be candid with your opinions about your in-store experience. The answers will not affect the chances of winning.
The second method of entry is to write your name, address, phone number, and birth date on a 3″ x 5″ card. Mail it to Big Lots! Guest Experience Survey Sweepstakes Entry, PO Box 728, Social Circle, GA 30025-728. To be eligible, it must have a postmark before the conclusion of the submission deadline. Each envelope may contain only a submission, written entirely manually. There is a limit of one entry per person or per email address each day, regardless of the chosen method of entry.
Users must enter the prize draw by providing a legitimate email address, and their submission will be entered into the appropriate lottery timeframe based on the announced beginning and ending dates.
Participate in the survey if you visit any Big Lots locations and want to assist.
If your entry is chosen in the related sweepstakes, you might win. It is open to US citizens who are residing legally in the country, including the District of Columbia and all 50 states.
The sort of feedback provided will not impact a participant’s likelihood of winning a reward. It is recommended for participants express their true opinions.

What can I surely win?

After responding to the questions in this survey, respondents don’t need to do anything further because they instantly receive an entrance after filling out the questionnaire.
Between January 2022 and January 2023, there are Twelve survey rounds.
Each winner is only eligible to receive 1 reward.
The grand prize for the winners is a $1000 Big Lots gift card. (Prizes can change for each cycle)
As there are 12 surveys the total value of prizes is $12,000.
Each residence is only eligible to win the top reward once. If someone else who shares the address succeeds, the first entry will no longer be deemed genuine.
To enhance their potential for winning, contestants should enter as many times as they can each month. If the contestant does not win, they may continue to participate in subsequent drawings as long as the contest is ongoing. However, it is subject to the limits stated in the rules.
The gift cards are non-convertible and cannot be converted into cash.
The gift cards cannot be bartered, sold or auctioned.
The gift cards are non-transferable to any other individual.
The person who wins it, with his/her name on the gift card can alone claim it.
They cannot be replaced if lost or stolen.
The vouchers can only be used in Big Lots stores to buy items worth the aforesaid value.
There cannot be any substitution for the prize. However Big Lots may substitute a prize of equal or greater value than the published one. This is possible only when the situation is beyond control, though there will be no cash alternatives.
The winners have to bear any cost associated with the collection or using the prize including any fees.

How Am I Going to Win?

One lucky winner will be chosen randomly from all the time entries received each month during the survey period by the administrator.
Draws are held within 7 days of the closing date of the contest using computers.
The Participants do not have to attend the drawing process in person in order to win or claim the prize.
The entries are subject to verification of eligibility criteria.
A single admission is permitted per participant.
Even though a participant’s name is called more than once in the draw, they can actually win once.
There is an equal probability that each entry will be chosen.
The odds and possibility of winning are dependent on the number of entries received during the drawing period.
Please make sure the required information is included in the entry form.
The participants who are sending entries must include their correct contact information with each entry.
Their correct contact detail phone number and email address will enable the company to get in touch with the participant in case they win.

How Will I Know If I have managed to win?

In case you are a winner and you are confused as to how will you find out about your winning status there is a system in place by the Big Lots
The participants tend to forget the drawing dates and later worry in case they won or not.
The information given by the participant in the entry forms is used by the brand’s representative to contact the potential winners within 7 days of the draw. We request you call or email within the given timeline.
It is important to provide contact details, especially the email address so that you can receive the prize when you choose.
The individuals are given 7 business days to respond to the notification sent by Big Lots
If no response is received within the aforesaid timeline then disqualification of the company will forfeit the prize and no new winner shall be declared.
Some documents would need to be presented to the Big Lots team like a government photo valid ID
Incomplete entries are considered ineligible to win
Before receiving the prize within the timeline of notification, the winner is required to submit a few documents. The winner may be asked to sign a release form. They should sign and return documents such as a liability waiver, an affidavit of eligibility, a publicity release, and other forms.
If you wish to receive the list of winners we request you to email the customer service department
The prizes are typically awarded within 45 days after the winners have been verified

Contact Details

To help the brand address your feedback/complaints/suggestions, please call at 1-866-Big-Lots (244-5687), or log on to https://www.biglots.com/help/contact-us for other assistance options.

Summary

Big Lots is a USA-based major retailer with more than 1,400 outlets throughout 47 states. The company is committed to providing customers with amiable service, reliable pricing, and cost-effective options across all seasons and categories, including furniture, foodstuff, and home goods. The New York Stock Exchange trades its stock under the ticker name “BIG.” Big Lots provide incredible prices that other retail stores simply can’t match on anything from household essentials and daily merchandise to toys and seasonal merchandise.

In addition to providing guests with unmatched customer support, Big Lots uphold high moral standards in the workplace, neighbourhood, and environment. In order to determine what performs versus what doesn’t from the feedback they get using this manner, Big Lots is running this Guest Experience survey.

After finishing this questionnaire, participants will have the opportunity to win a $1,000 Big Lots Gift Card that can be redeemed during a future transaction from Big Lots. So Hurry! Take part today!

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