JCPenney, a renowned American department store chain is conducting an online survey at The brand is always curious to know about customer satisfaction and customer experience, and this survey is all about customer satisfaction and gathering knowledge about their expectations from the brand. JCPenney is always eager to know the needs of the customer. This survey is about getting honest feedback and opinions from customers. This survey will tell us about your recent visit to our stores and what you felt during that visit about staff behaviour, cleanliness, products, and facilities. JCPenney is conducting this survey for the upliftment of their standards in the market and to stand effectively in this competitive market. Collecting survey reports allows the company to make necessary adjustments and increases sales.

The survey reports often assess thoughts, opinions, feelings, and trust in the product. Consumers were important to the company because they would have trust in their brands and increase sales. Regular improvement is necessary from the brand’s point of view to increase foot traffic in their stores. This survey will help JCPenney create a friendlier and more convenient shopping experience in the future. JCPenney is always committed to providing the best service to its customers, and in order to keep their trust, it is necessary to complete the survey and learn about customer opinions.

The benefits that the customers will get by doing the survey are as follows:

  • By taking part in this survey, you have the opportunity to provide insightful input that the business may utilise to develop better goods and provide better customer service.
  • They get a chance to win a $500 gift card or receive a coupon for a 10% discount on their next purchase.
  • The retailer is prepared to provide you with a coupon that is valid for numerous uses within the first 24 hours as a token of appreciation for your efforts.

About JCPenney

JCPenney is a mid-scale American department store chain with 667 locations in 49 U.S. states and Puerto Rico. Penney OpCo LLC, doing business as JCPenney, is frequently referred to as just JCP. It is one of the popular retailers of apparel, home goods, jewellery, and beauty merchandise. It specialises in the sale of lifestyle goods such as clothing, hardware, automobiles, and more. The company believes in investing in the growth of diverse businesses in its community. JCPenney was founded by James Cash Penney. He established this product with honour, courage, service, and cooperation. The group’s corporate headquarters are in Plano, Texas. JCPenney was founded with one simple rule: treat others as we would like to be treated.


It houses many private brands like Liz Claiborne, Stafford, and Okie Dokie. JCPenney has a long history of making brands and introducing exciting new products to the market. It always works for the evolving needs of the customer and their families. Most JCPenney stores were initially located in downtown areas, but as shopping malls grew in popularity during the 1960s, the chain began relocating and developing stores to anchor the mall. In recent years, JCP has opened power centres as well as stand-alone stores Since 1998, the business has operated as an online marketplace. 

JCPenney Survey Rules and Restrictions

  • Only US citizens are eligible to take this survey.
  • Buying is not required to participate or to win.
  • The age limit is 18 years and above.
  • The limit is a single survey entry per day.
  • Each entry is eligible only once.
  • Rewards are not transferrable and have to be understood and accepted as given.
  • Staff and members of their immediate relatives are not permitted to take part in this survey.

JCPenney Survey Requirements:

  • One must have access to a computer with a good internet connection.
  • One must be able to read and write in English and Spanish.
  • Keep your JCPenney receipt that contains an invitation for the survey.
  • A customer should be at least 18 years of age or older.
  • Each participant can take part in the survey only once.
  • A valid email id is important to get a discount on your purchase.
  • In no other way will the offer be transferable.

How do I Participate in the JCPenney Customer Satisfaction Survey?

Step 1: Go to to access the official JCPenney survey link.

Step 2: Enter the 22-digit access code given in your receipt.

Step 3: Now, click on “Start” and answer the question.

Step 4: These questions help you rate your experiences at JCPenney and help set your expectations.

Step 5: You will be asked to enter the sweepstakes.

Step 6: Go through the given information carefully.

Step 7: A text box and multiple-choice answers will appear.

Step 8: Go through the given information carefully.

Step 9: Text boxes are usually optional; if you want, you can give your experience.

Step 10: Click “Submit” to finish the survey.

Step 11: After the survey is completed, you will receive a coupon in the mail.

Step 12: Get your coupon printed and get 10% off your next purchase in-store.

Step 13: To learn more, click on the coupon details.

Talk to JCPenney for Details

To contact the McDonald’s group for some or other reasons, you can do the following:

For any purchase or general inquiry, please call 1800 3221189 or,

For any questions, you can contact 18558080330 or,

You can go to their official website at


JCPenney, one of the largest American department store chains, promises to deliver the best customer experience. So, they are inviting customers who have recently purchased from any of their stores. Customers with a receipt can fill out an online survey about their shopping experiences for a chance to win a $500 gift card as well as a coupon for a 15% discount on their next purchase. Customers who have not yet purchased can still participate through traditional mail.

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