This customer satisfaction survey for McDonald’s is done by the McDonald Canada satisfaction survey through its online portal, www.Mcdonalds-survey.ca. The survey is about listening to the customers’ opinions about McDonald’s and increasing footfall in the restaurants to collect honest reviews and get an opinion from their loyal customers to increase their satisfaction and maintain a healthy business.
McDonald’s can improvise and make needed changes based on the feedback received from this survey. It helps them improvise and bring refinements to the organization. If the consumer chooses to take this survey, they can have a chance to earn some loyalty points for the quality of goods served in stores. This helps consumers get better service on their next visit or on future visits.
Surveying McDonald’s helps them perform efficiently, collect honest feedback and opinions from their customers about their product, and make future improvements for market growth and competition. A survey helps in understanding the strengths and weaknesses of the company. The survey provides information on the attitudes and behaviours of its customers and helps a lot in improving them. The survey for McDonald’s is to increase their product range and accept suggestions for improvement. The company will use this feedback to improve its store atmosphere.
The benefits and offers that customers will get after the survey are as follows:
- By taking this survey, customers will get coupons that they can use to avail of exciting discounts on their next visit.
- By completing the survey, customers get a free sandwich of their choice.
- Customers also get cash back, coupons, and discounts if they produce survey snapshots or any proof regarding the survey in stores.
The American parent organization McDonald’s Corporation owns the Canadian master franchise of the fast food restaurant chain McDonald’s, which is known as McDonald’s Restaurants of Canada, Limited.
Since 1967, when the first McDonald’s Canada opened in Richmond, B.C., we have been growing with our communities and serving quality foods at a great value. Today, McDonald’s Canada is proud to be one of the world’s most famous food service retailers. From cost to cost, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day. Founded in 1940 as a restaurant handled by Richard and Maurice McDonald, the company’s headquarters are in Chicago.
The first McDonald’s started as a small restaurant that was designed to make huge quantities of food at low prices. To achieve this, the brothers limited the menu to hamburgers, potato chips, and drinks, adopting a simple and efficient format that they named the Speedee Service System. The company also serves a wide variety of American-style fast food like cheeseburgers, fries, etc. McDonald’s promise is to satisfy their guests and employees. Their organisation won the award for “best place to work in 2016.”
Almost all McDonald’s are the best place to eat at any time of the year. McDonald’s has 5669 owned and 31,230 franchised sites. The company has tweaked its methods from time to time and serves different foods in different countries. McDonald’s Canada had 1452 stores and more than 90,000 Canadian employees. The company employs more than 10,000 people and earns more than $2 billion per year.
Some of the McDonald’s Customer Satisfaction Survey Questions include –
- Food and beverage quality
- Order Accuracy
- Variety of menu items
- Food prices
- Cleanliness of the store
- Friendliness of the staff
Things to note before taking the survey
- Access to a computer or smartphone to visit the McDonald’s website.
- You must have a bill provided by McDonald’s while visiting.
- A decent knowledge of English and Spanish.
How do I participate in the survey?
Step 1: Visit the official website of McDonald’s online satisfaction survey at www.mcdonalds-survey.ca
Step 2: Choose the language that you know well.
Step 3: Check the language tab to choose between Spanish and English.
Step 4: Make sure you have the receipt and bill for your purchase.
Step 5: You will find a 15-digit survey code located on your bill.
Step 6: Fill in the 15-digit survey code given on the website and click “Next.”
Step 7: Provide other details, including store number, date of travel, order, etc.
Step 8: Answer all the mandatory questions given in the survey.
Step 9: The questions will be general in nature and regarding your experience at McDonald’s restaurants.
Step 10: Provide all of the answers to the questions and click “Submit.”
Step 11: Now, you will have completed the survey.
Step 12: You will receive a verification code after completion.
Step 13: That verification code can be printed and used on your next visit to McDonald’s to enjoy special offers.
Step 14: The validity of the code ends in 30 days and is only valid for people who participate in the customer satisfaction survey.
McDonald’s Contact us:
To contact the McDonald’s group for some or other reasons, you can do the following:
- You can call their mobile number at 1-888-424-4622.
- Or you can go to their official webpage: https://www.mcdonalds.com/ca/en-ca.html.