The On The Border Customer Satisfaction Survey is a questionnaire created by the brand ‘On The Border Mexican Grill & Cantina’, a well-known US-based fast-food informal Mexican restaurant and the biggest Mexican full-service restaurant network worldwide. It is an online customer satisfaction survey available at

Customer contentment measurement is the main goal of this On The Border survey. It guarantees that clients get a revitalising experience at every brand outlet. By participating in this online survey for customers, individuals may share their interesting personal views and suggestions with the restaurant brand.

Particularly with regard to dealing with customers, businesses can’t possibly be aware of every detail that transpires. They want to understand what guests have to say so they can make sure their business runs well. The top management may assess customer satisfaction using the questionnaire’s data, which also helps them understand the demands and preferences of their clients. The business uses it to make significant changes according to what is required.

Moreover, respondents after finishing this questionnaire will have the opportunity to receive a printable coupon that is good for a free bowl of Queso with the buying of any starter from On The Border as appreciation for all of their support in finishing the survey and partaking in the advancement of the establishment. Since it’s an internet-based survey, anyone may complete it whenever it’s convenient for them.


About On The Border

‘On The Border Mexican Grill & Cantina’ is a well-known fast-food informal Mexican restaurant and the biggest Mexican full-service restaurant network worldwide.

It provides an expansive selection of delicious traditional and modern Mexican cuisine, including sizzling fajitas that are grilled over mesquite and big and bold Margaritas. An amazing selection of Mexican-themed appetisers, dinners, and desserts is available on the menu. At the consumer’s tables, fresh guacamole is prepared.

At Knox & Travis Street in Dallas, Texas, 3 buddies were motivated to launch the very first On The Border establishment. It was formerly known as On The Border South Texas Café, and it gained popularity for its smoky fajitas, potent margaritas, and bustling patio ambience. On The Border opens its first overseas restaurant in 2007, offering its genuine Border-Style Mexican cuisine in Seoul, South Korea. In addition to the United States, this restaurant business is now present in Puerto Rico, Canada, Egypt, the United Arab Emirates, Saudi Arabia, and South Korea due to its popularity. In the United States alone, there are over 160 chain restaurants. Private equity company Argoing to Capital Group has acquired On the Border Mexican Restaurant & Cantina since 2014. Dallas, Texas welcomed the first On the Border establishment in 1982. Its main office is in the nearby city of Irving, Texas.


Rules & Guidelines: On the Border Customer Satisfaction Survey

  • The contestant must be an American citizen or a lawful citizen.
  • The minimum age to participate is 18.
  • The individual should be able to communicate in either English or Spanish.
  • Participation prerequisites: a mobile device, laptop, or computer having an internet service.
  • For completing this online survey, the respondent must possess the actual purchase receipt.
  • One cannot receive special offer/s on their purchases without an active email address.
  • One survey response is permitted per participant per session.
  • Participants in the poll must not be On The Border employees or members of their immediate families or agents.
  • Other than that, the gift cannot be forwarded.

How to participate in the On the Border Customer Satisfaction Survey?

Step 1: On The Border, Customer Satisfaction Survey can only be taken online

Step 2: To participate in the survey, go to

Step 3: If of the page, for your preferred language is Spanish to take the survey in that case, click the blue hyperlink towards the bottom English in middle

Step 4: Enter the survey code, time, and server name in the appropriate boxes given. These are provided on the receipt, there is a diagram to help as well. Click ‘Start’ when ready.

Step 5: Once you have entered the details, Click ‘START’ and proceed ahead with the survey.

Step 6: You’ll be given questions to respond to as soon as the survey begins. Before you begin, read the instructions on every page and section.

Step 7: Based on your experience of your latest visit to On The Border answer all the questions.

Step 8: Please provide your responses honestly and as accurately as possible.

Step 9: Once the survey is filled in, click on “NEXT”.

Step 10: Once all questions are answered and completed, a coupon will be shown on the screen.

Step 11: Turn on and keep your printer ready before finishing the survey in most cases the coupon gets printed automatically.

Step 12: Entering all required contact details will be helpful. It will help the On The Border team to get in touch with you.


Contact Details

To help the brand address their feedback/complaints/suggestions, please call them at (972) 499-3000.



According to the philosophy of On The Border, drawing out the best in individuals and employees by means of accepting a “People First” mentality in a vibrant and active setting. Thus, On The Border is conducting this Customer Satisfaction Survey to identify what actually works and what does not from this input. After finishing this questionnaire, participants will have the opportunity to receive a printable coupon that is good for a free bowl of Queso with the buying of any starter from On The Border. So Hurry! Take part today!


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