Waitrose, the UK’s 6th largest supermarket chain, is conducting a customer experience survey coined “Have Your Say” across all its stores and official website at They are organising this customer experience survey to collect honest reviews and feedback from their customers, which they can use for their future growth. This survey is being carried out to know how their customers were treated and understand the trend in the market.

Waitrose has always been dedicated to its customers and values their money. So, in order to provide their best and understand what customers want with the supermarket brand they choose, a survey provides them with clarity about their customers’ viewpoints about the brand and what improvements the company should make.

Waitrose is organising this survey for interaction with its customers. Waitrose provides some exciting offers and discounts on their products for their customers who are completing a survey and providing some valuable feedback to the company. Survey feedback can be given by any customer, irrespective of their number of visits or amount of cart value.

There will be 12 winners, and each participant will get a reward of £500 in Waitrose or John Lewis vouchers after the successful completion of the survey.


About Waitrose

Waitrose was founded in 1904 by Mr. Wallace Waite, Mr. Arthur Rose, and Mr. David Taylor. Waitrose and its partners began their journey more than a century ago as a small grocery shop in the city of Action, in west London. Later on in the year 1908, when Mr. David Taylor left the business, the name “Waitrose” was adopted.

Waitrose is the UK’s 6th largest supermarket chain, serving around 350 locations in the UK, including some with an in-house restaurant that offers delicious and fresh foods. The chain was founded in 1904 in Acton, London, and major expansions happened during the 1950s and 1960s. In the early 1980s, Waitrose introduced counter service for fresh fish, meat, and cheese and also became the first large supermarket chain in the UK to sell organic products. Waitrose is also involved in charity funding for education, health facilities for workers, and food security. It is also involved in charitable trusts in African countries.

Waitrose has won many awards for its products and is also under royal warrant to supply groceries to the royal family. Today, this supermarket chain is owned by John Lewis and headquartered in Berkshire, where it provides job opportunities for around 91,000 employees. The company operates 335 stores across the UK. The company even exports its product to 52 countries.


Rules & Guidelines: Waitrose Customer Experience Survey

  • The customer should have access to the internet and a computer system.
  • The survey is only available online.
  • The survey can only be taken if the customer has a receipt from the store for their previous purchase.
  • One individual per purchase receipt is permitted to participate in the survey.
  • The consumer must be a valid UK citizen in order to participate in the survey.
  • To participate in the survey, a consumer must be at least 18 years old.
  • One must have access to a computer or a mobile device with internet access.
  • The customer must know English and have a basic understanding of the language.
  • A valid Waitrose receipt with a survey invitation is a must to participate in the survey.

How to participate in the Waitrose Customer Experience Survey?

Step 1: The Waitrose customer satisfaction survey can only be taken online.

Step 2: To participate in the survey, go to

Step 3: Select whether the purchase was made in a local store or online.

Step 4: Once you click on the above link, you will have to enter the receipt code given at the bottom of the receipt and click “Start” to begin the survey.

Step 5: If you have purchased online, then please enter the order number and the local branch from the delivery receipt.

Step 6: Click “Next” to begin the survey.

Step 7: Once the survey commences, participants will get several questions to respond. The questions will be based on your store visit and relate to how the staff handled your query as well as how the cashier was, among other things.

Step 8: If you have made an online purchase, the questions will be regarding the user-friendliness of the website and more.

Step 9: Based on your experience with Waitrose, answer all the questions honestly and as accurately as you can.

Step 10: Once you’ve filled out the survey, click on “Next.”

Step 11: You will be entered into a prize draw for a chance to win €500 in Waitrose vouchers.

Step 12: We request that you enter your contact information at the end of the survey.

Step 13: Entering all required personal contact information, such as a phone number and email address, will be beneficial as it will assist the Waitrose team in contacting you in the event that you win, and you will also be eligible to participate in the sweepstake.

Step 14: Read and follow all instructions and directions carefully for successful completion and submission.

Contact Details

To help the brand address your feedback/complaints/suggestions, please connect with them via


Waitrose is the 6th largest supermarket chain, serving fresh fish, meat, etc. Waitrose promises to provide the best customer service and goods. For this reason, the company invites customers to participate in this survey and share their opinions. The Waitrose survey collects honest feedback from clients who are willing to provide their opinions about their past experiences at the Waitrose stores. If you have visited any of the Waitrose stores, you can participate in the Waitrose guest satisfaction survey, and after completing the survey, you can win a £500 Waitrose or John Lewis gift voucher. So, participate in the survey at and get a chance to win rewards. Hurry up!

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