The Chick-Fil-A Customer Experience Survey 2023 is a questionnaire created by the brand Chick-Fil-A itself, an informal American fast-food giant that specialises in chicken sandwiches and is based in the USA. It is an online customer satisfaction survey available at

The goal of this questionnaire is to gather crucial client insight. Diners have the opportunity to complete this form and provide detailed valuable feedback regarding their previous Chick-fil-A establishment visiting time. Chick-fil-A then makes improvements to its meals and customer experience offerings in order to better satisfy customer expectations.

Doing the entire MyCFAvisit online questionnaire should really not take more than five mins. Here are some examples of the types of queries one can encounter while answering the survey:

  • According to what you’ve experienced, how likely is it that you’ll visit a Chick-Fil-A location again?
  • How likely are you to refer our services to your friends and relatives in the years to come?
  • Was the restaurant presentable and clean?
  • Was the meal you ordered to your satisfaction and did you like the temperature?
  • Do you have any recommendations for potential changes to the Chick-Fil-A menu?
  • Did the employees treat you with respect while they helped you?

Moreover, respondents have the possibility of winning a validation code that they can redeem for a free chicken sandwich from Chick-Fil-A as appreciation for all of their support in successfully finishing and submitting the survey and partaking in the progression of this fast-food giant globally. As established earlier, since it’s an internet-based survey, anyone may complete it whenever it’s convenient for them.


About Chick-Fil-A 

Chick-fil-A is the leading American fast-food giant that specialises in chicken sandwiches. S. Truett Cathy, the brand’s former chairman and CEO, established the Dwarf Grill (currently the Dwarf House), a restaurant, in 1946. This is where the brand got its start. The eatery is still situated in the Atlanta neighbourhood of Hapeville, Georgia.

Chick-fil-A, which has its corporate headquarters in College Park, Georgia, currently runs 2,898 locations in 48 states, the District of Columbia, and Puerto Rico. The business previously operated cafés in the UK and South Africa, as well as in Canada. After serving breakfast, the restaurant switches to its lunchtime and evening menus. Guests can order from Chick-fil-menu A’s to be customized for special occasions.


Kids adore the characteristic cow graphics that are displayed across many of this casual dining brand’s restaurants, and it is highly family oriented. Chick-Fil-A offers catering services for parties and large gatherings, providing nugget platters and other food choices that are ideal for serving the multitudes. The brand favours healthier fast food, whether it is by adding more healthful options or by just removing unneeded components. They are aiming to create a menu that meets these criteria, improves customer experience, and never skimps on mouth-watering flavour.

Chick-fil-A makes an effort to concentrate on freshly cooked meals made using high-quality ingredients in their facilities. All Chick-Fil-A kitchens receive fresh produce delivery multiple times per week. Salads are made all day long. Every day, water, pure cane sugar, and lemon juice is used to make Chick-fil-A Lemonade.


Rules & Guidelines: Chick-fil-A Customer Experience Survey 

  • Participants must be at least 18 years old and citizens of the United States.
  • Within two days of making a purchase at any Chick-fil-A location, customers must complete this survey.
  • On a single transaction, just one free product and one questionnaire participation are given out.
  • Chick-fil-A executives and their friends and family are not permitted to participate in this survey.
  • Each survey participant is only eligible for one voucher, and discount coupons cannot be exchanged for cash.
  • After thirty days, the validation id for the award will lapse.
  • English or Spanish proficiency is required.
  • The requirement is a computer, laptop, or tablet with an internet connection.
  • Must be in possession of a receipt from a recent Chick-fil-A transaction.
  • The survey invite code displayed on the original receipt has to be genuine.

How to participate in Chick-fil-A Customer Experience Survey?

Step 1: Chick-fil-A Customer Experience Survey can only be taken online

Step 2: If English is your preferred language continue to step 3. To take the survey in Spanish, choose your preferred language by clicking the blue hyperlink at the bottom of the white box and then proceed to step 3 ahead.

Step 3: Now proceed by selecting how you visited the store.

Step 4: Using the five-point scale select your satisfaction level.

Step 5: As you will continue using the same scale to rate your satisfaction levels you will get more questions to answer.

Step 6: You will be asked whether you faced any problems during your visit or not. If your answer is “YES” you will be asked if the issue was resolved or not. In case you did not face any problem answer “NO” and move on to the next question.

Step 7:You will be asked why you gave a certain rating for overall satisfaction level, whether or not you are highly satisfied or not. In this case, you will be provided with a text box to type in your answer based on your experience. This part is optional.

Step 8: Next set of questions requires you to answer YES or NO related to your order. Select from the list of items given what you ordered and you can choose more than one.

Step 9: Answer a few more questions about your order again. Using the scale rating system you will get multiple questions to answer.

Step 10: You will get to answer questions about the relationship and community-giving aspect of the company.

Step 11: You will also get to answer how many times you ate out, along with the number of times you ate at that restaurant.

Step 12: Answer a few classified questions as given.

Step 13: Please give your feedback honestly and as accurately as you can to help the company improve.

Step 14: You shall be entering a contest where the winner shall get prizes

Step 15: The prize of the survey is a Free Sandwich at a Chick-fil-A restaurant.

Step 16: We request you to fill in your contact information like name, phone number and email address and at the end of the survey

Step 17: Entering all required contact details will be helpful. It will help Chick-fil-A’s team to get in touch with you in case you win.

Step 18: Once you finish answering all the questions you will get a validation code for redemption on your next visit to the Chick-fil-A restaurant. Write the code on your old receipt and take it to the same restaurant for redeeming the offer.


Contact Details

To help the brand address your feedback/complaints/suggestions, please connect with them via –



The focus of Chick-fil-A’s business strategy is on a limited menu and customer service quality. While many fast food restaurants frequently diversify their menus in an effort to entice more consumers, the brand’s business strategy is to stick to selling chicken sandwiches. Its chicken is “grade A top quality,” as suggested by the moniker capital ‘A’. Also, the brand frequently leads the fast food business in consumer experience thanks to a focus on customer service. These elements are said to be behind Chick-fil-rapid A’s expansion in the US.

Chick-Fil-A is thus conducting this Customer Experience Survey as helps the company stay the course while navigating the multifaceted domain of the fast-food business. It also gives regular patrons a chance to send their opinions and needs to the management and evaluates the brand according to their benchmarks. After taking part in the survey, participants will get a validation code that they can redeem for a free chicken sandwich from Chick-Fil-A. So, just take part in the survey, and Hurry up!


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